Want to update your
Telephone Experience?

For a caller, the customer experience starts with the first voice they hear on the phone and in many cases this is a recorded welcome. Research tells us that customers will go elsewhere after a bad experience but stay loyal after a good one and so getting the right voice messages on your phone system has never been more important. The good news is that professional voice messages also have many business benefits.

Benefits of Audio

  • Capture more client spend
  • Increase customer loyalty
  • 80% of UK phone systems have recorded messages on. Engage callers from the first word they hear
  • Reduce lost or abandoned calls and sales opportunities
  • Stand out from your competitors and re-enforce your brand
  • Promote awareness of products and services to customer waiting in queue or on hold
  • Create cross and up-sell opportunities
  • Deliver a professional image even when out of hours, on bank holidays or during any period of disruption

Benefits of Working With Us

  • Simple to use service which delivers the highest quality every time
  • Wide range of voice artists, accents and styles
  • Foreign language recordings available
  • Large choice of music tracks to choose from to suit your business
  • Licence free music tracks which avoid having to pay expense fees to use music
  • Bespoke projects and professional services available
  • ACCORDING TO NUMEROUS STUDIES, MORE THAN 70% OF CALLERS TO A BUSINESS ARE PLACED ON HOLD. THIS IS VALUABLE MARKETING TIME THAT SHOULD NOT BE WASTED!
  • MORE THAN HALF OF ALL CONSUMERS BELIEVE A COMPANY SOUNDS MORE PROFESSIONAL IF THEY USE BESPOKE MUSIC AND VOICE MESSAGING
  • 73% OF ALL CONSUMERS WILL NOT DO BUSINESS WITH A COMPANY AGAIN IF THEIR FIRST CALL IS NOT HANDLED SATISFACTORILY

Listen to some Samples

Select you voice artist
# Audio Controls Name Gender Description
1 Andrew Male
2 Caroline Female Northern accent
3 Dave B Male Mature
4 David L Male
5 Emily Female
6 Emma A Female
7 Emma L Female
8 Emma T Female
9 Fran Female Mature
10 Graeme Male Scottish accent
11 Ian Male
12 Justine Female
13 Natalie Female
14 Paul S Male
15 Pete Male
16 Tim Male Northern accent
Select your music
# Audio Controls Track Title
1 Chilled Ambient
2 Gentle Electro
3 Evolving Mood
4 Inspiring Uplifting
5 Rhythmic Ambient
6 Smooth Acoustic
7 Classical
8 Quaint Waltz
9 Brisk Classical
10 Natural Acoustic
11 Smooth modern Jazz
12 Feelgood Inspirational
13 Bright Uplifting
14 Upbeat Electronica
15 Pulsating Electonic
16 Steady Groove
17 Electronica Groove
18 Inspiring Anthem
19 Feel Good Pop
20 Emotive Electronica
21 Summer Beat Lounge
Information

Additional accents and foreign language voices are available on request.

Get a Voucher!

The Telephone Audio voucher scheme allows registered partners to offer telephone audio services to their clients in 1 simple and easy step. No complicated sale, product knowledge or execution needed. Simply sell your client a Telephone Audio voucher with each sale. Instantly monetise additional revenue and extra margin on your sale.

  • IVR

  • Offer price £300

  • 1 Welcome Message

  • Up to 5 Separate Prompts

  • Order Now

  • ON HOLD

  • Offer price £450

  • 1 x 4 min long
    On Hold Production

    (comprising of 2 different music tracks and up to 6 messages)

  • Order Now

  • PRO

    (IVR AND ON HOLD)

  • Offer price £750

  • 1 Welcome Message

  • Up to 5 Separate Prompts

  • 1 x 4 min long
    On Hold Production

    (comprising of 2 different music tracks and up to 6 messages)

  • Order Now

  • Voice

  • Offer price £1000

  • 20 messages or 60 prompts

  • Order Now



Notes
All projects are delivered on a 7 working day SLA from receipt of signed off scripts, voice and music choices All content is tailored and produced in our state of the art studio facilities to give the best possible quality. These are then formatted to your required format and delivered download link or via CD in the post if preferred

The latest on-hold statistics showcase a real need for on-hold messaging in the modern business

with the right music and voice, you can increase sales by up to 40%

using messages on hold is proven to reduce caller hang ups by 79%

34% of callers who hang up due to silence will not call back

70% of callers hang up after 30 seconds of silence

94% of marketing budgets are spent on attaining calls

88% of callers prefer on hold messages to any other option

How a Voucher works?

Step 1

Register your data

Step 2

Our team will contact you

Step 3

Your New Telephone Experience is ready to use in no time!

Key Statistics

A Survey of 1,000 UK consumers aged 16 to 64, dividing participants equally between male and female and ABC1/C2DE socio-economic status. Questions included how effective they considered call handling in UK businesses, and you can see the results below.

How satisfied are you with the way UK businesses handle customer phone calls?

40% of all UK consumers are dissatisfied with the way their calls are handled by businesses

40% Complete (success)

Would you be willing to wait longer if you were able to listen to informative voice and music messages while on-hold rather than a dial tone, beeps or silence?

Almost two-fifths will wait longer if listening to music and voice messages.

40% Complete (success)

When calling a business, would you prefer to be given information quickly via an on-hold message rather than speaking to a customer service advisor?

30% say they would prefer to receive information from an on-hold message rather than speaking

43% Complete (success)

Do you feel a company seems more professional if it uses bespoke music and voice messages on-hold?

More than half of all consumers believe a company sounds more professional if they use bespoke music and voice messaging

54% Complete (success)

When looking for information about a company, would you rather have your enquiry answered quickly over the phone than look online?

42% prefer to receive information over the phone

42% Complete (success)

If your first phone call to a business is not handled to your satisfaction, will you do business with them in the future?

73% will not do business with a company again if their first call is not handled satisfactorily

73% Complete (success)

Do you feel more valued as a customer if you hear a bespoke music and voice message on-hold, rather than a dial tone, beeps or silence?

More than half of customers feel more valued if they hear bespoke music and voice messages

55% Complete (success)

How long are you willing to wait on-hold before hanging up?

Men are more impatient than women, with 38% prepared to wait longer than a minute compared to 52% of women

38% Complete (success)
52% Complete (success)